Shipping Information
Order processing usually takes less than 12 hours, except for Sundays. A tracking link will be sent to your email as soon as the order has been shipped. The prices shown on the website are final and include taxes and duties for all the countries in the shipping list.
Protémoa offers different shipping methods depending on your country:
Both Standard Post Worldwide Shipping (10 USD, 6-12 business days) and FedEx Express Shipping (30 USD, 3-5 business days) are available for these countries:
Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, French Southern Territories, Germany, Gibraltar, Greece, Guernsey, Hong Kong SAR, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mayotte, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, St. Martin, Saudi Arabia, Singapore, Slovakia, Slovenia, South Georgia and the South Sandwich Islands, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Timur-Leste, Turkey, UAE, UK, USA, Vietnam.
FedEx Express Shipping (30 USD, 3-5 business days) is available for these countries as the only option:
Albania, Algeria, Andorra, Angola, Armenia, Azerbaijan, Bahrain, Bosnia and Herzegovina, Botswana, Brunei, Bhutan, Burundi, Cambodia, Cameroon, Cape Verde, Chad, Congo, Côte d’Ivoire, DR Congo, Egypt, Eritrea, Ethiopia, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Guinea, Iceland, Iraq, Jordan, Kazakhstan, Kenya, Laos, Lebanon, Liberia, Liechtenstein, Libya, Madagascar, Malawi, Maldives, Mauritius, Moldova, Monaco, Montenegro, Morocco, Mozambique, Nepal, Nigeria, North Macedonia, Oman, Pakistan, Palestinian Territories, Qatar, Rwanda, Serbia, Seychelles, South Africa, Togo, Tunisia, Uganda, Uzbekistan, Yemen, Zambia, Zimbabwe
Standard Remote Delivery (30 USD, 15-25 business days) is available for these countries as the only option:
Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, British Virgin Islands, Burkina Faso, Cayman Islands, Central African Republic, Christmas Island, Cocos Islands, Colombia, Comoros, Cook Islands, Costa Rica, Curaçao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eswatini, Fiji, French Guiana, French Polynesia, Greenland, Grenada, Guadeloupe, Guatemala, Guinea-Bissau, Guyana, Haiti, Honduras, Jamaica, Kiribati, Kosovo, Kyrgyzstan, Lesotho, Mali, Mauritania, Mongolia, Montserrat, Myanmar, Namibia, Nauru, New Caledonia, Nicaragua, Niger, Niue, Norfolk Island, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Saint Helena, Saint Kitts and Nevis, Saint Lucia, São Tomé & Príncipe, St. Vincent & Grenadines, Samoa, San Marino, Senegal, Sierra Leone, Solomon Islands, Somalia, Sudan, Suriname, Tajikistan, Tanzania, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uruguay, U.S. Outlying Islands, Vanuatu, Vatican, Venezuela, Virgin Islands, Wallis and Futuna Islands, Western Sahara.
Invalid or insufficient address:
If your items are returned because of an invalid or insufficient address, we will have to charge you to reship your package. The charge depends on the selected country, and we will issue a payment link to your email with the payment details. In case you don't collect the items at all, you will be responsible for the charges of shipping the items to your address and back to our international warehouse (this sum will be deducted from your refund amount).
Lost packages:
In the event that packages are lost by the mail couriers, you will have to reach out directly to the shipping company to open a missing package claim with them. They will be able to better assist in locating your package, as we have limited visibility of your package once it leaves our warehouse. Nevertheless, please feel free to contact us at care@protemoa.com, so we can also assist you and contact the shipping company from our end.