-Zinc alloy

 

Protémoa offers different shipping methods depending on your country (prices are converted to your currency):

Choose your country United States Germany United Kingdom Australia Japan --- Afghanistan Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo Cook Islands Costa Rica Côte d’Ivoire Croatia Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic DR Congo Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong SAR Hungary Iceland India Indonesia Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao SAR Madagascar Malawi Malaysia Maldives Mali Malta Mauritania Mauritius Mayotte Mexico Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Macedonia Norway Oman Pakistan Palestinian Territories Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Qatar Romania Rwanda Saint Helena Saint Kitts and Nevis Saint Lucia Samoa San Marino São Tomé & Príncipe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea Spain Sri Lanka St. Martin St. Vincent & Grenadines Sudan Suriname Sweden Switzerland Taiwan Tajikistan Tanzania Thailand Timur-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu U.S. Outlying Islands Uganda United Arabian Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Vatican Venezuela Vietnam Virgin Islands Wallis and Futuna Islands Western Sahara Yemen Zambia Zimbabwe

Order processing takes less than 24 hours, except for Sundays. A tracking link will be sent to your email as soon as the order has been shipped. The prices shown on the website are final and include taxes and duties.

At Protémoa, we want you to be completely satisfied with your purchase. We offer a full return for all items within 14 days from the date the parcel was received.

 

Return Conditions

To be eligible for a return, items must be in their original condition. We will only accept returns if the following criteria are met:

- Brand New & Unworn: The item must show no signs of wear, washing, or use.

- Original Packaging: The item must be returned in its original, undamaged packaging.

- Tags Attached: All original tags and labels must remain securely attached.

- Flawless Condition: The item must be free from any defects, odors, or animal hair/lint.

Please note: If a returned item does not meet these requirements, the return will be rejected, and a refund will not be issued.

 

Shipping & Costs

You are responsible for all return shipping charges. We strongly recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

 

Full Refunds (Including Shipping)

A full refund, including original shipping costs, will be applied only in the following cases:

- Product Defect or Damage: If the item received is defective or damaged upon arrival. Please notify us immediately and provide photographic evidence.

- Order Cancellation: If you cancel your order before it has been shipped. If the order is already in transit, our standard return policy applies.

- Incorrect Item Received: If you received the wrong item. We will arrange for the correct item to be sent and handle the return process for the incorrect one.

- Non-Delivery: If an item is lost in transit or not delivered, we will investigate and provide a solution for reshipment.

 

How to Start a Return

To initiate a return or refund, please email us at care@protemoa.com.

Our customer support team is available Monday to Saturday, from 10:00 to 19:00 (CET). We aim to respond to all inquiries within 1 business day.

1. Pay online at checkout (secured by Stripe) using VISA, MasterCard or AMEX. Your card information is encrypted using SSL encryption.

2. Use express-checkout – Apple Pay, Google Pay or PayPal.

All prices listed on our website are inclusive of any applicable taxes or fees. The total amount due for your order will be calculated at checkout.

Once you have placed an order, you will receive an order confirmation email with the details of your order, including the total amount due. Please review this information carefully and make sure that all details are correct. If you need to make any changes or cancel your order, please contact us as soon as possible.