Ghostly Long Sleeve Top
Ghostly Long Sleeve Top
Semi-transparent knitted long sleeve top with finger holes on the sleeves. Made of high-quality mohair.
Girl’s height is 170 cm / 5′7″, product size is M.
Boy’s height is 180 cm / 5′11″, product size is L.
Slim fit, unisex.
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PRODUCT DETAILS
PRODUCT DETAILS
SIZE GUIDE
SIZE GUIDE
SIZE RECOMMENDATIONS
SIZE RECOMMENDATIONS
SHIPPING INFORMATION
SHIPPING INFORMATION
Order processing usually takes less than 12 hours, except for Sundays. A tracking link will be sent to your email as soon as the order has been shipped. The prices shown on the website are final and include taxes and duties for all the countries in the shipping list.
Shipping Issues and Returns:
In some cases, there may be issues with delivery or address information. Please review the following policies to ensure smooth and accurate delivery.
Invalid or insufficient address:
If your items are returned because of an invalid or insufficient address, we will have to charge you to reship your package. The charge depends on the selected country, and we will issue a payment link to your email with the payment details. In case you don't collect the items at all, you will be responsible for the charges of shipping the items to your address and back to our international warehouse (this sum will be deducted from your refund amount).
Lost packages:
In the event that packages are lost by the mail couriers, you will have to reach out directly to the shipping company to open a missing package claim with them. They will be able to better assist in locating your package, as we have limited visibility of your package once it leaves our warehouse. Nevertheless, please feel free to contact us at care@protemoa.com, so we can also assist you and contact the shipping company from our end.
RETURNS AND REFUNDS INFORMATION
RETURNS AND REFUNDS INFORMATION
Protémoa offers full return for all items within 14 days from the date the parcel was received, no questions asked. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Full refund, including shipping costs return may be applied in the following cases:
1. Product Defect or Damage: If the item you received is defective or damaged, you may be eligible for a full refund. Please notify us immediately and provide necessary documentation or evidence to support your claim.
2. Order Cancellation: If you decide to cancel your order before it is shipped, you may be eligible for a full refund. However, if the order has already been shipped, our standard return policy will apply.
3. Incorrect Item Received: If you received the wrong item in your order, please contact us as soon as possible. We will arrange for the correct item to be shipped to you, and you may be eligible for a refund if the incorrect item needs to be returned.
4. Non-Delivery: In rare cases where the item is not delivered within the specified timeframe or is lost in transit, we will investigate the issue and, if deemed necessary, provide a refund or reship the item.
To start a refund or return, please email us at care@protemoa.com and we will answer you within 1 day (our customer support works from Monday to Saturday, from 10 am to 19 pm (CET).
PAYMENT METHODS
PAYMENT METHODS
1. Pay online at checkout (secured by Stripe) using VISA, MasterCard or AMEX. Your card information is encrypted using SSL encryption.
2. Use express-checkout – Apple Pay, Google Pay or PayPal.
All prices listed on our website are inclusive of any applicable taxes or fees. The total amount due for your order will be calculated at checkout.
Once you have placed an order, you will receive an order confirmation email with the details of your order, including the total amount due. Please review this information carefully and make sure that all details are correct. If you need to make any changes or cancel your order, please contact us as soon as possible.
